Last updated June 23, 2017

HPSOL promotes a high level of responsible behavior in connection with the use of its services. The Company respects the rights of others and requires that users of its services do the same.

HPSOL needs to suppress abuses that threaten its ability to provide the Services, and HPSOL asks that everyone abide by the rules below to help achieve this goal. If you have identified that HPSOL services are used in violation of the HPSOL’s Terms and Conditions or any applicable law, or if you believe that your content has been used in any manner that infringes upon your rights, you can send an abuse notification.

The procedure and requirements for the abuse notifications are set forth below. Please, study this document carefully. HPSOL would like to emphasize that if the necessary information related to the abuse was not presented, HPSOL cannot take appropriate measures.

Principles

When processing an application in accordance with the present document, HPSOL is guided by the following principles:

Limitation of liability
HPSOL complies with the laws and does not have control over the use of its services by its Customers.
HPSOL does not assume the functions of a judicial or law enforcement agency. HPSOL cannot define whether or not the content posted is illegal. In case of any disputes, an Applicant should contact a law enforcement agency or a court.

Presumption of good faith
Customer:
HPSOL respects its Customers and proceeds on the basis that they comply with the legal requirements and HOSTEY’s Terms and Conditions while using the services.

Applicant:
The application procedure should not interfere with the necessary legal actions. An Applicant must understand that evidence tampering is illegal.

General conditions

1. An application will only be taken into processing if it meets the requirements outlined in this document.
2. We solely process applications or complaints of unlawful and/or illegal content if received in writing. Any applications or complaints that contradict the notice and takedown procedure as described below, will not be processed.
3. An application has to be submitted in English
4. An application has to be submitted in written send to the correct HPSOL company address
5. The urgent report has to be send to abuse@hpsol.net. At the same time the original copy of the report has to be send to the correct HPSOL company address.
6. The application should state that the applicant undertakes to indemnify for losses incurred by the HPSOL in the case of unwarranted server suspension, if afterward the application is proved to contain false information about the violation of the applicant’s copyright.
7. It is Applicant’s obligation to maintain its own email addresses for reports and to promptly and appropriately respond to all emails sent to these addresses.

Requirements and procedure
1. The application has to include the following identification information:
a. For individuals – first, middle and last names, passport details (number, issuing authority, issue date), contact information (phone number and/or Fax, email address).
b. For legal entities – company name, factual and legal addresses, contact information (phone number and/or Fax, email address).
2. The application has to include one of the following keywords in the name of the application: [Child abuse] [Copyright] [Trademark] [VOIP/SIP] [Phishing] [Spam] [Hack] [Malware] [Gambling] [Zoophilia] [Defamation] [Personal data] [Pornography] etc.
3. The application should reference an IP address where the reported content is located or from which the reported conduct occurred. The IP address in question must belong to HPSOL. Only include one IP address per claim. If Applicant wishes to submit a claim for more than one IP address, separate claims need to be submitted per each IP.
4. Include the links to the infringing material or activity. Include only URLs or domain names, on which an Applicant is seeking resolution. These URLs should resolve to an IP address belonging to HPSOL!
5. Provide a description of the content or conduct that Applicant wishes to report and an explanation as to why it is infringing Applicant’s rights or violating applicable law or applicable HPSOL’s Terms and Conditions.
6. Include consent from an Applicant to process his personal data (if an Applicant is an individual).
7. An Applicant has to attach copies of documents confirming his rights. The Application may be accompanied by the documents containing other pertaining information. If an authorized person submits an Application, he shall submit a copy of the document confirming his powers.

Modification

The document is not exhaustive, HPSOL reserves the right to modify it from time to time. Such modifications shall become immediately effective upon posting of the modified document to our contact form and will be communicated electronically to the Customers. The continued use of the Services after a modification has been communicated, constitutes Customer’s acceptance of the document.

Miscellaneous

Nothing in this text should be construed as a legal advice. For the definitive word on the law, legal help, etc. HPSOL highly recommends to seek qualified legal counsel.

Never send abuse applications directly to personal email addresses of HPSOL employees and never call about abuse to personal mobile telephone numbers of HPSOL personnel.